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FEATURES
 CUSTOMERS – in store or at home
- Offers face-to-face expert service at the touch of a screen in
language of choice
- Delivers high-quality video support, using H264 and other advanced
audio
and video codecs for clear interaction
- Enables co-browsing of web content with expert
EXPERTS – located in call centers, headquarters, in other time zones
or at home
- Delivers dynamic communication tools that enable experts to mark
up onscreen
content and personalize interaction
- Allows remote printing, restart and volume control to customer stations
- Allows experts to cut and paste content from one application or backend
system and push to customer’s screen
RETAILERS – brick and mortar or online
- Extends resources by leveraging experts across locations
- Securely traverses firewalls so calls can be directed to call centers or homes
- Lowers TCO with centralized management and distribution
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