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You’ll be charged for your order once the order has been processed and shipped.
The transaction you’re seeing on your statement is called a “pre-authorization”. It’s used by a manufacturer to ensure that you have enough money in your account to cover the order.
The pre-authorization will disappear from your account statement and be replaced by the actual charge once the order is shipped.
In the event the order is cancelled, the pre-authorization will be voided and should disappear from your statement after a few days.
If you’ve received your purchase and the correct amount isn’t reflected on your account within ten business days, please let us know so we can make it right.
Yeah, it is. Don’t worry, the pre-authorization will disappear from your account statement and will be replaced by the actual charge once the order is shipped.
Sorry, this is a no can do. Once the order has been submitted to be processed, we can’t modify the order.
If you’ve received your purchase and the correct amount isn’t reflected on your account within ten business days, please let us know.
If part of your order was cancelled, you’ll only be charged for what was shipped.
Orders can be cancelled for a few different reasons. We recommend checking the order details within your order history. That usually explains why your order was cancelled. If not, please let us know.
It all depends on the brand you ordered from. Please review the brands order rules to better understand processing and delivery time frames.
Some brands offer expedited shipping at time of check out; others don’t. In the event that a brand isn’t offering this option, all orders will be shipped according to the brand’s order rules.
Some brands do allow returns and exchanges; others don’t. The brand’s order rules will help to clarify this.
Sorry, but orders where the shipping address is pre-populated can’t be shipped to another address.
Sorry, no dice. Orders must be shipped to the address that the order was submitted with.
You’re not considered a winner until you’ve been notified by an authorized member of the 3point5.com staff.
Please don’t contact brands regarding any contests.
If you win more than one contest in a month, we’ll randomly draw your prize out of the contests you placed in.
If you are getting any messaging indicating that your location is not authorized to make purchase at this time please contact our member service team so we can look into this for you.
This message indicates that your location is missing the brands account number. Please feel free to our member service team with that account number so we can help you gain access to this brand.
When you registered, we sent you an email with an activation link. Find this email and so you can activate your account. If you can’t find the email, contact our member service team and the can help you out.
Please contact our member service team and they can help you update your profile.
Your brand access is based on your retailer, community or team. To gain access to other brands, you have to associate yourself with additional communities and/or teams.
No. You get access to the brands based on your retailer and location.
Brands can pick the team, team positions and demographics for the audience they wish to offer their discounts. Please make sure that your profile has a valid address and date of birth to ensure that you do get proper brand access—if the brand is using demographic filters.
You need to submit a new application to re-qualify your team for another year. If that’s not enough, contact your team manager to qualify your team.
Brands can pick the team, team positions and demographics for the audience they wish to offer their discount. Please make sure that your profile has a valid address and date of birth to insure that you do get proper brand access if the brand is using demographic filters.
The brand access you are seeing is based on your retailer, community or team to gain access to additional brands you must associate yourself with additional communities or teams.
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